Privacy Policy

1. Introduction

This Privacy Policy applies to the TeamChannel platform and all related services, including our website, mobile applications, and any other services we provide (collectively, the “Service”). By using the Service, you consent to the collection, use, and sharing of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use the Service.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, organization/team name, and profile photo.
• Payment Information: Billing address and payment method details, processed securely through third-party payment processors.
• Profile Information: Coaching credentials, bio, preferences, and timezone settings.
• Team and Athlete Data: Player and staff names, contact information, performance statistics, coaching notes, medical information (if provided), and emergency contacts.
• Content: Videos, photos, documents, messages, schedules, and playbooks you upload or create.
• Communications: Messages sent through the platform, support requests, and feedback you provide.

2.2 Information Collected Automatically

• Usage Data: Features used, actions taken, and time spent on the platform.
• Device Information: Device type, operating system, browser type, and IP address.
• Log Data: Access times, pages viewed, and crash reports.
• Location Data: General location derived from your IP address.
• Cookies and Tracking Technologies: Information collected via cookies, pixels, and similar technologies.

2.3 Information from Third Parties

• Authentication Services: Information from Google, Apple, and other sign-in providers.
• Calendar Integrations: Calendar data when you connect external calendar services.
• Analytics Providers: Aggregated usage data from analytics services.
• Payment Processors: Transaction confirmation and billing details.

3. How We Use Your Information

3.1 To Provide and Improve the Service

• Create and manage your account
• Deliver platform features and functionality
• Process payments and subscriptions
• Provide customer support and respond to inquiries
• Analyze usage patterns to improve the Service
• Develop new features and services
• Process and analyze uploaded media content

3.2 Communications

• Send service notifications and updates
• Deliver team messages and alerts
• Send marketing communications (with your consent)
• Conduct surveys and gather feedback
• Notify you of changes to our policies

3.3 Security and Compliance

• Detect and prevent fraud and abuse
• Enforce our Terms of Service
• Comply with legal obligations
• Protect the rights, property, and safety of our users
• Verify user identity where required

3.4 Analytics and Research

• Generate anonymized usage statistics
• Conduct research to improve sports team management
• Create aggregated benchmarks and insights

4. How We Share Your Information

We do NOT sell your personal information. We may share your information in the following circumstances:

4.1 With Your Consent

We share information when you authorize it, such as when you invite members to your team or organization.

4.2 Within Your Organization

Information is shared within your organization based on role-based access controls. Coaches, administrators, and team members see only the data appropriate to their role.

4.3 Service Providers

We work with trusted third-party service providers who assist in operating the Service, including cloud hosting, payment processing, email delivery, analytics, customer support, and media processing. These providers are contractually obligated to protect your information and may only use it to provide services on our behalf.

4.4 Legal Requirements

We may disclose your information in response to valid legal process, government requests, to protect our rights and property, or to investigate fraud or security issues.

4.5 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you of any such change and any choices you may have regarding your information.

4.6 Aggregated and De-identified Data

We may share aggregated or de-identified data that cannot reasonably be used to identify you, for research, marketing, and analytical purposes.

5. Data Retention

• Active Accounts: We retain your data for as long as your account is active and the Service is in use.
• Deleted Accounts: Upon account deletion, we will remove your personal data within a reasonable timeframe.
• Backups: Backup copies may persist briefly after deletion as part of normal infrastructure operations.
• Legal Requirements: Certain data may be retained longer as required by law (e.g., tax records, legal proceedings).

6. Data Security

We implement comprehensive security measures to protect your information:

• Encryption: TLS/SSL encryption for all data in transit. Data at rest is encrypted by our cloud infrastructure provider.
• Access Controls: Role-based access controls so team members only see what they should.
• Secure Infrastructure: Hosted on Cloudflare's global network with built-in DDoS protection and edge security.
• Incident Response: We will notify affected users promptly in the event of a data breach, in accordance with applicable law.

While we strive to protect your information, no system is 100% secure. We encourage you to use strong passwords and enable multi-factor authentication on your account.

7. Your Rights

7.1 Access and Portability

You can access and export your data at any time through your account settings.

7.2 Correction

You may update or correct your personal information at any time through your account settings.

7.3 Deletion

You may delete your account or request deletion of your personal data. Account deletion can be initiated through your settings, or by contacting us directly.

7.4 Marketing Opt-Out

You can opt out of marketing communications at any time by using the unsubscribe link in our emails or updating your communication preferences in your account settings.

7.5 Cookie Preferences

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the Service.

7.6 Region-Specific Rights

Depending on your location, you may have additional rights under applicable law. California residents have rights under the CCPA/CPRA (see Section 15). European residents have rights under the GDPR (see Section 14).

To exercise any of these rights, contact us at privacy@teamchannel.app.

8. Cookies and Tracking Technologies

We use cookies and similar technologies for session maintenance, remembering your preferences, analyzing usage patterns, personalizing your experience, and detecting fraud. The types of cookies we use include:

• Essential Cookies: Required for the Service to function properly, including session management and security.
• Analytics Cookies: Used to understand how you interact with the Service (e.g., Google Analytics).
• Functional Cookies: Remember your preferences and settings for a better experience.
• Advertising Cookies: May be used to deliver relevant advertisements, if applicable.

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, blocking essential cookies may prevent you from using certain features of the Service.

9. Children's Privacy (COPPA)

The Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 without verifiable parental consent.

For coaches and organizations managing teams that include minors:

• Coaches and administrators are responsible for obtaining appropriate parental consent before adding minors to the platform.
• We provide privacy tools and controls to help manage minor athletes' data appropriately.
• Organizations must comply with COPPA, FERPA, and other applicable regulations regarding children's data.
• Parents and guardians may review their child's information and request deletion at any time.

If you believe we have collected personal information from a child under 13 without proper consent, please contact us immediately at privacy@teamchannel.app.

10. International Data Transfers

TeamChannel operates globally, and your data may be transferred to and processed in the United States or other countries where our service providers operate. We implement appropriate safeguards to protect your information during international transfers, including:

• Standard contractual clauses approved by relevant authorities
• Participation in applicable data protection frameworks
• Compliance with applicable data protection laws in the jurisdictions where we operate

11. Third-Party Links

The Service may contain links to third-party websites and services. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to read the privacy policies of any third-party services you interact with.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will notify you through:

• Posting the updated policy on our website with a new “Last updated” date
• Sending an email notification for material changes
• Displaying in-service notices within the platform

Your continued use of the Service after the updated policy takes effect constitutes your acceptance of the changes.

13. Contact Us

For privacy-related questions, concerns, or requests, please contact us at privacy@teamchannel.app. For general support inquiries, reach us at support@teamchannel.app.

14. Additional Information for European Users (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR), including the right to:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete personal data.
• Erasure: Request deletion of your personal data (“right to be forgotten”).
• Restrict Processing: Request that we limit how we use your personal data.
• Data Portability: Receive your personal data in a structured, commonly used, machine-readable format.
• Object: Object to processing of your personal data for certain purposes.
• Withdraw Consent: Withdraw your consent at any time where processing is based on consent.
• Lodge a Complaint: File a complaint with your local supervisory authority.

To exercise any of these rights, contact us at privacy@teamchannel.app.

15. Additional Information for California Users (CCPA/CPRA)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to:

• Know: Request information about the categories and specific pieces of personal information we have collected about you.
• Delete: Request deletion of your personal information.
• Opt-Out of Sale or Sharing: Direct us not to sell or share your personal information. Note: we do not sell your personal information.
• Correct: Request correction of inaccurate personal information.
• Limit Use of Sensitive Data: Restrict the use and disclosure of sensitive personal information.
• Non-Discrimination: Not be discriminated against for exercising your privacy rights.

Categories of personal information we collect include: identifiers, commercial information, internet or other electronic network activity information, geolocation data, audio and visual information, and professional or employment-related information.

We do not sell your personal information.

To exercise any of these rights, contact us at privacy@teamchannel.app.